Try to name a business where exceptional customer service doesn’t make a difference. With all the news about United Airlines and Dr. Dao, a sometimes Hilton Head Island resident, I thought I would examine this idea of what customer service is all about. The “Success Center” defines customer service as “the support you offer customers – both before and after they buy your product – that helps them have an easy and enjoyable experience with you. It’s more than just providing answers; it’s an important part of the promise your brand makes to its customers, and it is critical to the success of your business.”
Hilton Head Business
On March 15, the Federal Open Market Committee, or the FOMC, raised its benchmark rate for the second time in the past three months. This move might not normally get your attention, but since this was only the third increase in the past nine years it is truly notable. The “Fed Funds” target rate now stands at a low range of between .75 percent and 1 percent, still at a level considered anything other than a stimulant to our domestic economy.
Ten years ago, you could have counted on one hand the number of women in construction or “nontraditional” jobs — occupations in which women make up 25 percent or less of the total workforce, according to the U.S. Department of Labor. Today, however, that’s changing — which is not only great for women, but great for businesses throughout the Lowcountry and beyond.
DEMONSTRATES FLEXIBILITY OF HILTON HEAD ISLAND'S REVISED LMO
Blues, food, drinks and laughter now fill a former warehouse in a blighted section of Hilton Head Island widely known for its deteriorating vacant buildings.
Ruby Lee’s South, a restaurant locally owned by former Hilton Head Island High School football coach Tim Singleton, is now firmly ensconced in the former warehouse at 19 Dunnagans Alley, thanks to a major renovation of the structure that likely would have been impossible several years ago.
SINGLE MOTHER ENSURES FAMILY AND BUSINESS GO HAND IN HAND
Dianne Kosto is a successful entrepreneur, overseeing six locations of BrainCore U.S.A. in three states. But the reason she entered the neurofeedback industry was to help her with her ultimate goal, which had nothing to do with business yet is still her biggest accomplishment: Raising her two boys.
Since many people living on Hilton Head Island or in Bluffton are homeowners, I thought it might be time to do an update on the state of housing finance. It has now been almost a decade since the peak of the housing bubble and the excesses in mortgage lending practices that ultimately ended with the advent of the “Financial Crisis.” Interestingly, the “Great Recession” was born of a lack of liquidity in the residential lending market that ultimately snowballed through the entire global financial system.
ONE LOCAL COMPANY LOOKS TO BRING THE HEALTH BENEFITS OF MARIJUANA TO THE ISLAND — WITHOUT THE HIGH.
Tim McDougall doesn’t look like someone you’d buy marijuana from. With his Captain America good looks, close-cropped blond hair, thick-rimmed glasses and crisply starched white shirt, he appears more likely to sell you a high-end yacht than an eighth of pot.
But then the edibles come out — neon green lollipops and kaleidoscope gummies infused with Nerds candy. Then the crystals and the wax, powders and apricot-scented clumps designed to be smoked through a vaporizer.
COUPLE WITH LOCAL TIES GIVE GRAVELY ILL CHILDREN ANOTHER REASON TO SMILE
When Holly and Peter Ranney decided to combine her background in interior design with his talents in construction to give back to their community, it only took one project for them to realize they’d found a calling.
The military-style bedroom makeover they completed for 11-year-old cancer patient Mathew Majka in 2012 was done with their own money, time and talents. The Ranneys also contacted Robins Air Force Base in Georgia on behalf of the preteen who dreamed of joining the Air Force; they gave him a specially sized uniform and flew him to the base for lunch while the makeover was being done.
Hilton Head woman invents a bra with pockets
Sherry Goff’s interest in running her own business was sparked in the mid-1980s when she earned her master’s degree in business administration and entrepreneurial studies from the Franklin W. Olin Graduate School of Business at Babson College.
“I got very interested in entrepreneurism, but life got in the way; I wanted to start my own business, but I had kids instead,” says the proud mother of three.